Do not eat, drink, smoke, or brush your teeth 30 minutes before collecting your saliva sample with the Eli Test. You can drink water before taking the Eli Test, but avoid other food and drink. Do not take any supplements containing biotin 24 hours before collecting your saliva sample with the Eli Test.

Your cortisol score is generated after measuring your cortisol with the Eli Hormometer™. It reflects how your levels compare to population ranges, giving you a quick snapshot of your cortisol balance.

The score ranges from 0 to 100, with 100 being the best, indicating that your cortisol levels are well within the expected range. The higher your score, the more in range your levels are.

If your test shows cortisol levels outside the normal range, the Eli app provides personalized guidance and actionable tips to help you understand and manage your results. With insights tailored to your daily rhythms, the app enables you to make lifestyle adjustments to optimize your cortisol levels throughout the day and reach your goals.

Eli provides insights to support a healthy lifestyle but is not intended to diagnose, treat, manage, prevent, or cure any disease or medical condition. It is not a substitute for professional medical advice.

Your Eli Test may not have developed properly.

1. Ensure the test strip is fully extended, revealing the colored dot at the end of the cartridge
2. Make sure enough saliva is collected. Actively use your tongue to draw saliva onto the Collection Pad during the one-minute collection time.

You can place the Eli Test anywhere in your mouth. The Eli Test can sit above the tongue, below the tongue, or on the sides of the mouth. Do not chew on the sample pad at the end of the Eli Test strip.

The QR code on the Eli Test allows the Eli App to identify the Eli Test. It provides information about your Eli Test to the Eli App.

The Eli App is compatible with iOS 15 and above. While the app is currently available only on iOS (download here), we will be releasing an Android version shortly.

If you experience any issues, you can reach out to our team for assistance. Contact us via email at ask@eli.health or through the in-app support feature. Our team is available to help troubleshoot and resolve any problems you may have.

Currently, we are in limited beta and are opening up slots for users to get access in a phased manner. You can join the waitlist and save your spot to receive an access code.

By joining the waitlist, you will be among the first to get exclusive early access to our products before they become available to the general public.

Yes, payment will be processed at the time of preorder. This ensures your spot and guarantees early access to the product when it becomes available.

The preordered Hormometer™ products are scheduled for shipment before the end of March.

Absolutely! Once your order is confirmed, you will receive a confirmation email with details. As we approach the delivery date, we will send you updates with tracking information so you know exactly when to expect your Hormometer™.

Yes, you can cancel your preorder anytime before the product ships in March. Simply contact our customer support team, and we’ll process your cancellation and refund your payment.

Yes, all Hormometer™ products come with a 14-day return policy after delivery if the product is unopened and in its original packaging. If you encounter any issues or have concerns about your product, our customer support team is available to help you.